Privacy Policy

Who we are

Northern Paints and Coatings, Ltd. (“Northern Paints and Coatings“) operates www.northernpaintsandcoatings.co.uk. We are the data controller in respect of any personal information collected through our website, if you contact us or if you buy any goods from us. If you buy goods from us please also review our e-commerce terms which can be found here.

Northern Paints and Coatings Ltd is a company incorporated in England and Wales with registered number 10988822 whose registered address is Unit 3B, Berwick Road Industrial Estate, Wooler, Northumberland NE71 6AH. The registered VAT number is 278 928340. You can contact Northern Paints and Coatings Ltd by email on sales@npc-ltd.co.uk.

We are committed to protecting the privacy of visitors to our website, subscribers to our newsletters, our customers and those who get in touch with us. 

If you have any questions or concerns regarding this Privacy Policy, or to report spam abuse, please send an e-mail to sales@npc-ltd.co.uk

What personal data we collect and why we collect it

 

When you purchase goods from us

When you purchase goods from us either over the phone or through our website, we will need to collect certain information about you in order to fulfil your order. We do this on the basis of performance of a contract. If you do not provide certain information that we ask for then we may not be able to perform our contract with you. We will also retain your information where the goods you have purchased have a guarantee.

Contact forms

Contact Information and Website Support: If you want to get in touch with us, you can use our contact forms e-mail or can use the Facebook Chat Widget. We will collect your information to be able to deal with your enquiry. If you use Facebook Chat Widget please also refer to Facebook’s privacy policy here as they have different practices to us Privacy Policy

We collect information on contact forms on the basis of legitimate interests. It is in both our legitimate interests for us to collect and use your information to be able to respond to any enquiries you make.

Marketing

If you consent to receive marketing information from us then we will collect your name and email address. You can withdraw your consent at any time by contacting sales@npc-ltd.co.uk

Cookies

We use cookies to help us identify and track visitors, their usage of our website, and their website access preferences. If you do not wish to have cookies placed on your computer, you should set your browsers to refuse cookies before using our website. If you refuse cookies certain features of our website may not function properly. Cookies are either collected on the basis of consent (where they are non-essential cookies) or legitimate interests (where they are essential) - it is in our and our visitors’ legitimate interests to ensure that the website works properly.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Remarketing: Northern Paints and Coatings uses remarketing tracking cookies and conversion pixels from vendors such as Google and Facebook to present special offers to you for our products over the Google Content Network and via social networks. This means you may see an ad for some of our products or services as a result of visiting our website. In addition, Northern Paints and Coatings uses custom audiences based on e-mails of subscribers and customers. This allows us to present special offers for our products and services to you via Facebook. However, your personally identifiable information is not used by any remarketing service other than to present you special offers from us. We use the following third-party service providers for remarketing:

Tracking: 

We use various marketing tools that help us create a better user experience for people visiting our site. These tools allow us to look at aggregated data such as scrolling patterns, clicks, and allow us to run tests to determine which pages result in the best actions. However, your personally identifiable information is not used by any of these tools. We use the following third-party service providers for tracking: Google Analytics: Privacy Policy

Analytics

We also collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type or referring site. Our purpose in collecting this information is to better understand how our visitors use our website. 

We may use your personal information in the following ways:

  • To fulfil orders you make through our website or otherwise;
  • To operate and maintain the website;
  • To create your account, identify you as a user of the website, and customize the website to your account;
  • To send you promotional information, such as newsletters (where you have provided your consent).
  • To send you administrative communications, such as administrative e-mails, confirmation e-mails, technical notices, updates on policies, or security alerts;
  • To respond to your comments or inquiries;
  • To provide you with user support;
  • To track and measure website performance;
  • To process payment for purchases you make for goods you purchase;
  • To protect, investigate, and deter against unauthorised or illegal activity;
  • To review the effectiveness of our marketing programs and analyse other general demographic trends;
  • To notify you of new information or services that may be of interest to you (where you have provided your consent); or,
  • To send promotional materials (where you have provided your consent)

Children’s Information

Northern Paints and Coatings does not knowingly collect any personally identifiable information from children under the age of 18. If a parent or guardian believes that Northern Paints and Coatings has personally identifiable information of a child under the age of 18 in its database, please contact us immediately at  sales@npc-ltd.co.uk  and we will use our best efforts to promptly remove such information from our records.

International Transfers

Some of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK. 

Who we share your data with

We may use third-party service providers to service various aspects of the website. We will make sure that such third-party service providers only use your information for the purposes of delivering the service to us and for no other purposes. Example of the third parties we use are: payment services provider (for example PayPal and Stripe). If you are a user of paypal, you should also be aware of their privacy policy and how they use your personal data.

If you choose to use Facebook or Google then they will each dictate how they use your personal data so please read their privacy policies carefully.

In order to make content on our website shareable with social networks, we use a provider called Jetpack. For information as to how they process personal data, please see their Privacy Policy.

We do not rent or sell your personally identifiable information to third-parties without your consent.

How long we retain your data

We will only retain your personal information for so long as we need it for the purposes for which we originally collected it.

For users that register on our website (if any), we  store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. The personal contact information the user provides on their account is stored 7 years or until the user deletes the account or contacts us to request deletion (please see your rights below). 

For further information on retention periods, please contact us at sales@npc-ltd.co.uk

What rights you have over your data

You have the following rights in relation to your personal information:

  1. To request access to your personal data;
  2. To request correction of your personal data;
  3. To request erasure of your personal data;
  4. To object to processing of your personal data;
  5. To request restriction of processing your personal data;
  6. To request transfer of your personal data; and
  7. To withdraw consent. 

To exercise any of these rights please contact us at sales@npc-ltd.co.uk

 

Northern Paints & Coatings
Unit 3b
Berwick Road Industrial Estate
Wooler, Northumberland, NE71 6AH
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